Frequently Asked Questions
Everything you need to know about finding your perfect rug.
How do I choose the right rug size for my room?
We recommend measuring your furniture first. A general rule is to ensure all front legs of your seating rest on the rug, or to leave at least 18 inches of exposed floor around the perimeter of the room for a balanced look.
What is your return policy if the rug doesn't match my decor?
We offer a 30-day satisfaction guarantee. If the color or style isn't quite right for your home, you can return the rug in its original condition for a full refund, minus shipping costs.
How long will it take for my rug to be delivered?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your rug's journey to your doorstep.
Are your rugs suitable for high-traffic areas or homes with pets?
Yes, we offer a wide range of durable polypropylene and low-pile wool rugs specifically designed to withstand heavy foot traffic and are easy to clean, making them perfect for busy households and pet owners.
How should I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning every 12-18 months to maintain fiber integrity.
Do I need a rug pad for my purchase?
While not required, we highly recommend a rug pad. It prevents slipping, protects your flooring, provides extra cushioning, and extends the life of your rug by reducing friction.